Through its website offers transfer services by minibus with capacity from 1 to 8 passengers. The type of service is that of the "door to door" shuttle transfer according to which, upon booking online at, the customer purchases one or more seats (according to need and availability) on a specific shuttle, identified among those proposed according to the scheduled time of departure or arrival of the flight. The service will not be exclusive, therefore, most likely the transfer can be shared with other passengers.


to. When two or more persons are included in the same online booking, or when the online reservation is made on behalf of third parties, the person making the reservation (Customer) will be treated as an agent towards the other members of the group ( Passengers) and, therefore, accept, on their behalf, the present conditions of service proposed by
b. When booking online, the customer declares and ensures that all data provided correspond to reality, are correct, complete.
c. The booking confirmation (Transport Voucher) is in effect the travel ticket. Via smartphone or Tablet, the Palermo Shuttle driver must be shown before each transfer. The "Booking Request", on the other hand, is not valid as a travel ticket.
d. It is the customer's responsibility to check that all the data entered during the booking phase are actually those chosen by himself. Any anomalies must be communicated by e-mail to the address, before the service is performed.
is. It is the Customer's responsibility to provide a valid mobile telephone number of at least one of the passengers, including any international prefix, for any eventuality, given that the departure time from the agreed pick-up places (pick-up) may vary in case of bad weather or heavy traffic or any other reason that affects the usual regular execution. In the event that the passenger does not have a mobile phone, the telephone number of the home or of the tourist accommodation at which the passenger is staying must be indicated. Any change in the pick up time will be notified by phone, text message and whatsapp. It is therefore the responsibility of passengers to check any messages received on the mobile phone by Transfer Palermo Trapani. No reservations will be made in which no telephone contact was indicated. For pick-ups (pick-ups) to be made at the airport, please note that drivers are allowed to wait for passengers for a maximum time of 60 (sixty) minutes from the scheduled time of arrival. It must be the responsibility of the Customer and / or Passenger to note the telephone number of the assigned driver, in fact, in case of changes in schedules or possible delays of boarding for departure, to avoid the loss of the transfer, this delay must be promptly reported by telephone and the new scheduled arrival time must be communicated. In the event that there were delays in boarding or changes in schedules or other reasons that may cause the loss of the transfer without the Client and / or Passenger having previously contacted Palermo Shuttle or the assigned driver, nothing will be refunded to the Customer and / or Passenger.
f. All payments made will be refunded only if canceled by Transfer Palermo Trapani.
g. The Client's legal rights can in no case be denied or diminished.
h. These General Conditions are subject to the provisions of Italian law. For any dispute that may arise between the Customer and Transfer Palermo Trapani will be competent the Court of Trapani.

the. For each reservation received at Transfer Palermo Trapani, the same undertakes to issue a receipt at the time of payment of the service. The data of the receipt of the tax receipt will be taken from the data entered during the booking process. For each reservation, the prices offered by Transfer Palermo Trapani are not inclusive of VAT. For bookings made by third parties (eg Travel Agencies, Tour Operators, etc ...), if an invoice is requested, please report it and indicate the billing information in the notes field of the booking form.

If the customer has golf bags or bikes with them, for which a price supplement may be required, he will have to insert them in the appropriate spaces during the reservation. In case of non-communication Transfer Palermo Trapani, or its suppliers, you can refuse to transport the undeclared objects. loss or damage of the luggage. The forgotten luggage in the vehicle that has carried out the transport service will be delivered to the address communicated by the Customer at his own expense.
Palermo Shuttle will do everything to meet any special requests indicated in the appropriate space by its customers, but is not, however, obliged to do so.

to. Smoking is not allowed on board the vehicles of Transfer Palermo Trapani and its suppliers.
b. The drivers of Transfer Palermo Trapani, and any of its suppliers, may refuse to carry anyone who may be under the influence of alcohol or drugs and / or whose behavior is considered threatening to the driver himself, to the vehicles or to the other passengers.
c. It is not permitted to introduce alcoholic beverages or drugs into the vehicles used by Transfer Palermo Trapani with the intention of using them.
d. All vehicles of Transfer Palermo Trapani, and any of its suppliers, are regularly insured for civil liability towards third parties in accordance with current legislation.

to. The cancellation of the booking can be done only by e-mail at and will be confirmed, always by e-mail.
b. If the customer does not receive the e-mail confirming the cancellation it is his responsibility to contact the offices of Palermo Shuttle by phone.
c. Any complaints and related reimbursement requests must be prevented in writing, by e-mail at the address, within thirty days from the service.